then 'Add to home screen'
then 'Add to home screen'
STEP Returns & Exchanges
Effective Date: 07/15/2025
We want you to love your purchase! If you’re not satisfied, here’s how to return or exchange your item.
1. Return Window
- You have 15 days from the delivery date to request a return.
- Items must be unused, unwashed, and in original packaging with tags.
2. Non-Returnable Items
- Sale or clearance items
- Gift cards
- Custom-made or personalized products
3. Return Process
- Email us at contact@stepofficial.com with your order number and reason for return.
- We will provide a return shipping label (cost deducted from your refund unless item is defective).
- Pack and ship the item back using the provided label.
4. Refunds
- Once we receive and inspect the item, we will issue a refund to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
5. Exchanges
Want a different size or style? Contact us at contact@stepofficial.com and we’ll do our best to help, depending on availability.